Terms of Service

1. Parties

These terms govern the business-to-business service relationship between Evosolve Korlátolt Felelősségű Társaság (Evosolve Kft.), a limited liability company registered in Hungary and trading as Auro AI ("Auro AI", "we", "us"), and the business entity ("Client", "you") engaging our services.

The Service is intended for businesses. It is not directed at consumers, and by accepting these terms you confirm you are entering into them in the course of a business or profession.

2. Services

Auro AI provides an AI-operated business system, including CRM, finance and accounting, HR, a communications inbox, an AI staff member, content generation, and task automation. The specific modules and limits available to you depend on your plan (see auroai.eu/pricing). Services are delivered on a best-efforts basis. We do not guarantee specific business outcomes, revenue increases, lead volumes, or other results.

3. Payment terms & recurring subscriptions

Auro AI is a paid service; there is no free plan. Plans are billed in Hungarian forint (HUF), exclusive of VAT, which is added where applicable based on your stated billing country and business status. Current plans and prices are published at auroai.eu/pricing.

Monthly plans are billed on a recurring basis. At sign-up the Client is charged the then-current monthly subscription fee. The same payment method is automatically charged on each subsequent monthly billing date until the subscription is cancelled. Where usage exceeds a plan’s included allowances (for example additional users, AI tokens, or storage), the applicable metered charges are added to the next invoice, as described on the pricing page.

The Client explicitly consents to recurring billing when completing sign-up, including the amount, currency, billing cycle, and the right to cancel at any time. The consent record (timestamp, IP address, and the Terms version accepted) is retained for chargeback defence and for PSD2 / SCA compliance.

One-time services (for example historical-data import or custom development work) are quoted separately, are due as agreed before the work commences, and are not subject to recurring billing.

4. Cancellation

The Client may cancel a monthly subscription at any time via the dashboard or by emailing [email protected]. On cancellation, the account remains fully active until the end of the current paid billing period; after that date, recurring billing stops and access is disabled. No prorated refunds are issued — the Client is entitled to finish using the service for the period already paid for. One-time and custom-development work is non-refundable once it has commenced.

Auro AI may suspend or cancel a subscription after repeated failed payment attempts or a material breach of these terms, after which access is disabled and the Client is notified by email.

5. Acceptable use

The Client agrees not to use the Service to:

• break the law, or infringe the rights (including intellectual-property and data-protection rights) of any third party;
• send unsolicited bulk messages (spam), or otherwise breach applicable electronic-communications or marketing law;
• upload malware, or attempt to gain unauthorised access to, disrupt, or overload the Service or its infrastructure;
• reverse-engineer, resell, or sublicense the Service except as expressly permitted; or
• configure or instruct the AI to carry out any practice prohibited by the EU AI Act (Regulation (EU) 2024/1689).

We may suspend access to protect the Service, our other customers, or third parties where we reasonably believe this clause has been breached.

6. Warranty disclaimer

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated output can be incomplete or incorrect and must be reviewed by the Client before it is relied upon or published. We do not warrant that the Service will be uninterrupted or error-free. Nothing in this clause limits any warranty or right that cannot lawfully be excluded.

7. Limitation of liability

Our total liability to the Client for any claim shall not exceed the fees paid by the Client in the month preceding the claim. We are not liable for indirect, consequential, or incidental losses, or for loss of profit, revenue, or data. Outages of third-party services (AI platforms, hosting, banks, social networks) are outside our liability. Nothing in these terms excludes or limits liability where it cannot lawfully be excluded — for example for death or personal injury caused by negligence, for fraud, or a data subject’s rights under Art. 82 GDPR.

8. Client responsibilities

The Client is responsible for: (a) the accuracy of information provided to configure and train AI systems; (b) reviewing and approving all content before publication; (c) compliance with applicable laws in their jurisdiction; (d) their own customers’ data as the data controller under GDPR (our processor terms are in the Data Processing Agreement); and (e) ensuring they are authorised to grant Auro AI access to any email account, accounting system, bank feed, or other service they connect, and that doing so complies with their agreements with those providers. The Client may revoke any such access at any time.

9. AI disclosure

All AI systems deployed by Auro AI comply with the EU AI Act (Regulation (EU) 2024/1689). AI agents identify themselves as AI to end users. The Client must not instruct us to configure AI systems that carry out the EU AI Act’s prohibited practices.

10. Intellectual property, confidentiality & residual knowledge

Your data is yours. All data the Client provides, or that is generated on the Client’s behalf — including the Client’s own customers’ data, documents, and any confidential information or trade secrets contained in them — remains the exclusive property of the Client. Auro AI acts only as a data processor for that data and claims no ownership of it. Content generated specifically for the Client (for example a drafted document or invoice) becomes the Client’s property upon full payment.

Our platform is ours. The Auro AI platform, software, models, tools, workflows, templates, methodologies, know-how, and all processes and techniques used to provide the Service are and remain the exclusive intellectual property of Auro AI (Evosolve Kft.). The methods that produce Client content are not transferred with that content.

Confidentiality (both ways). Each party will use the other’s confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to sub-processors bound by equivalent obligations (see our Sub-processors page) or where required by law. The Client’s data and its customers’ data are treated as the Client’s confidential information. These obligations survive termination.

Improvements & residual knowledge. In providing the Service, Auro AI continuously develops and improves its platform, processes, techniques and general know-how. All such improvements — and any processes, methods or techniques Auro AI conceives, develops or refines while providing the Service, including those informed by insights, patterns or learnings gained during the engagement — are and remain the exclusive property of Auro AI, and Auro AI may use and commercialise them freely, provided that Auro AI does not thereby disclose the Client’s confidential information or make the Client’s data available to any third party. The Client agrees that Auro AI providing similar services to other clients, and building a general library of processes and know-how, is inherent to the Service and does not, of itself, breach confidentiality or misuse the Client’s data.

Aggregated, anonymised data. Auro AI may create and use aggregated, anonymised and de-identified data derived from use of the Service — data from which the Client and any individual cannot reasonably be re-identified — to operate, secure, improve, benchmark and develop its products and services. Such aggregated data contains no confidential information of the Client and is not subject to the ownership or confidentiality restrictions above.

11. Founding-10 program

The Founding-10 program is a limited launch offer for up to ten (10) client companies. Founding places are confirmed individually in writing. For confirmed founding clients the following applies in addition to these terms:

• Founding rate. The Growth plan is provided at the published founding rate, fixed for the first twelve (12) months of the subscription. After the twelfth month, the then-current standard rate applies.
• Included development hours. The offer includes eight (8) hours per calendar month of tailored development work, available during the first three (3) months of the founding subscription. These hours cover work on the Client’s own Auro system exclusively — configuration, customization, workflow wiring, and integrations of the Auro product. They do not cover software development unrelated to Auro, work on third-party systems, or general IT services.
• No rollover. Development hours not used within a given calendar month lapse at the end of that month; they are not carried over, credited, or paid out.
• Scheduling. Development hours are scheduled jointly and delivered subject to reasonable lead times. The scope for each month is agreed in advance in writing (email is sufficient).
• Otherwise standard terms. In all other respects, the standard plan terms in this document apply to founding subscriptions, including cancellation. On cancellation of a founding subscription, the founding rate and any remaining founding benefits end.

12. Governing law

These terms are governed by Hungarian law. Disputes shall be resolved by the competent courts of Hungary.

13. Contact

[email protected] · Evosolve Kft. · 6722 Szeged, Kálvária sugárút 19., Hungary.